BTM Quality Highlights
The ISO 9001:2015 registered team at Bowman Tool and Machining continues to apply advanced quality planning techniques along with robust continuous improvement methodologies allowing BTM to be recognized as a top tier supplier to our customers. In fact, during fiscal year 2018, one of our larger customers received over 135,000 highly complex machined castings 100% on time with an annual parts per million score of less than 120 PPM. Some of the product we produce requires our processes to control tolerance ranges of less than 15 microns and, may include up to 900 features per part. We are recognized as an industry leader at providing cost-effective and successful new product introductions, and really excel at working with our customers design and procurement personnel as a significant contributor/facilitator to ensure the end-users needs are satisfied entirely.
BTM works with our customer’s experts to formulate and facilitate their desired plan(s) during the design, prototype, pre-production, and production launch stages. We also have well established partnerships with tier two suppliers for tooling, fixturing, and raw materials to include foundries. While we have excellent design capabilities for tooling and fixturing, we have developed a sustained supply base to increase throughput for all opportunities and challenges for complex machined components. BTM will work with our customers to ensure that there are no surprises during any phase of meeting their expectations and we will do what it takes to mitigate unforeseen issues and be an extension of the customers team.
At Bowman Tool and Machining Inc., internal customer planning occurs at all levels of the company daily to ensure customer expectations are thoroughly defined, communicated and understood by all stakeholders. Some examples of metrics that have been developed with positive results include safety, NPI programs, PPM, delivery, quoting and equipment effectiveness. These metrics are communicated monthly across the entire team and helps ensure BTM employees understand the wants and needs of our customers. The expected deliverables from our customers are simple, cost effective parts delivered on time and on quality at a fair price. BTM reinforces the need for our team to continuously improve in all phases of production from the design stage and moving through prototype, materials procurement, production and shipping stages completing with end of life service. This is part of our Quality Policy and will ensure we continue to satisfy customers needs far into the future.